Trend MICR OFFICESCAN VDI Plug‑In – 1‑Month Support for 2,000‑4,999 Users – Australia

The Trend MICR OFFICESCAN Virtual Desktop Infrastructure (VDI) Plug‑In delivers a comprehensive 1‑month support package designed for organisations with 2,000 to 4,999 users. Tailored for the ‘New Norm’ workplace, this service ensures rapid, on‑site assistance and predictive detection alerts across all VDI desktop deployments throughout Australia. With next‑business‑day (NBD) response times, unlimited incident calls, and full parts and labour coverage, IT teams can maintain productivity while minimising downtime. Key benefits include proactive fault identification through predictive detection, priority scheduling via the Preferred Access line, and on‑site technician dispatch to resolve hardware issues swiftly. The support package also covers software configuration, security updates, and performance optimisation, giving businesses a single point of contact for all desktop‑related concerns. By partnering with Trend MICR, Australian enterprises gain a reliable, cost‑effective solution that protects their VDI investment and supports the evolving hybrid work environment.